Common Problems

This page lists common problems and solutions. Please send us suggestions for this page.

Can't connect to the Microcontroller - All platforms » Can't connect to the Microcontroller - Mac» Can't connect to the Microcontroller - Windows » You lost your widget settings such as AnalogIn's max number » You see errors in the Flash Output window, are running Flash CS5, and have text on the stage » Your USB port shuts down when using the Arduino »
  • Be sure the Hub is running
  • Did you set the input/output serial port correctly? more info…
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  • Did you set the Hub app to run in 32bit mode? more info…
  • Are you running OS X version 10.5 (Leopard) or earlier? Upgrade to 10.6+ (Snow Leopard) or use the Hub from version 3.0.9 (not functions available)
  • Are there multiple devices connected via USB like an Arduino and XBee or DMX? If so, you’ll need to set the exact serialPort for each device rather than relying on the Widget to figure it out.
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  • Did you set the correct COM port in the serialPort parameter? more info…
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  • Did you change the name of the .fla file? Settings are stored in a file ending in .xml with the same name as the .fla. more info…
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  • You need to change the text type for all instances of text to “Classic Text”. The error message looks like this: “TypeError: Error #1009: Cannot access a property or method of a null object reference.”. The reason for this problem is that we need to maintain compatibility with CS4, and it uses the Classic Text format.
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  • This happens when the Arduino tries to draw too much power from the USB port on your computer. This is usually because your using servos that draw to much power – use a separate power supply for the servos. Or you’ve made incorrect connections, for example reversing the Power and Signal wires on a knob/potentiometer or a “short” between two wires (i.e. the bare wires are touching). To correct the problem, check and fix your wiring. You may need to reboot your computer to get the USB port working again.
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Last modified March 7th, 2012